Privacy Policy

1. Overview

Welcome to Aptitechie ("we," "us," or "our"). We are committed to protecting the privacy of our students, instructors, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, enroll in our courses, or participate in our live online classes, including our sign language education programs.

By accessing or using Aptitechie, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our platform.

2. Information We Collect

2.1 Information You Provide to Us

• Account & Registration Details: Name, email address, phone number, date of birth, and password when you create an account.
• Enrollment Information: Course selections, batch preferences, and learning goals.
• Payment Information: Billing name, address, and transaction details. Card, UPI, and bank details are collected and processed directly by our third-party payment gateway partners (such as Razorpay or Stripe) — AptiTechie Academy does not store your full card or bank account numbers on our own servers.
• Communication Data: Messages, emails, or feedback you send us, including queries submitted through contact forms.
• Accessibility Information: Where voluntarily shared, information about hearing status, preferred communication mode (e.g., sign language, captions), or accessibility needs, used solely to improve and tailor your learning experience.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on lessons, course progress, quiz results, and login activity.
• Device & Technical Data: IP address, browser type, device type, and operating system.
• Cookies & Similar Technologies: Used to remember your preferences, keep you logged in, and understand how our platform is used. You can control cookie settings through your browser.

2.3 Live Class & Video Data

• Live Session Participation: When you join live classes, we collect your video, audio, and chat activity during the session.
• Recordings: Live classes may be recorded for quality assurance, future student reference, and instructor training. Recordings may include your video, audio, and any content you share during the session.
• Recording Notice: You will be notified before a live session is recorded, and by joining a recorded session, you consent to your participation being captured.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your student account and course enrollments.
• Deliver live and recorded class content, track progress, and issue certificates.
• Process payments and transactions through our payment gateway partners.
• Communicate with you about classes, schedules, batch updates, and support requests.
• Improve our courses, platform features, and overall learning experience.
• Personalize content based on accessibility needs or learning preferences, where shared with us.
• Send promotional updates about new courses or offers (you may opt out at any time).
• Maintain platform security and prevent fraud or misuse.
• Comply with applicable legal and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We may share it only in the following circumstances:

• Payment Processors: With third-party payment gateways (e.g., Razorpay, Stripe) solely to process your transactions securely. These providers have their own privacy policies governing how they handle your payment data.
• Service Providers: With trusted vendors who help us operate the platform (e.g., hosting, video conferencing tools, email services), bound by confidentiality obligations.
• Instructors: Relevant enrollment and progress information may be shared with instructors to support your learning.
• Legal Requirements: If required by law, court order, or government request, or to protect the rights, safety, or property of AptiTechie, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality commitments.

5. Data Storage and Security

• Your data is stored on secure servers with industry-standard safeguards, including encryption, access controls, and regular security reviews.
• Live class recordings are stored securely and accessible only to authorized staff and instructors for educational and quality purposes.
• While we take reasonable steps to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Live class recordings are retained for a limited period for educational reference, after which they may be archived or deleted, unless a longer retention period is required by law or necessary to resolve disputes.

7. Your Rights and Choices

Depending on your location and applicable law (including India's Digital Personal Data Protection Act, 2023), you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal or contractual retention requirements.
• Withdraw consent for optional data uses (such as marketing communications).
• Object to certain processing of your data.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details inSection 11 below.

8. Children's Privacy

AptiTechie Academy's courses may be accessed by learners under 18 with parental or guardian consent. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information without consent, please contact us so we can take appropriate action.

9. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate third-party tools (such as payment gateways or video conferencing software). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us ataptitechie@gmail.com